What's Included:
Learning Objectives:
Who This Training Is For: Anyone in your organization who has face-to-face or telephone interactions with your customers on a daily basis. This includes all service and sales growth leaders, such as:
Special Discounts Available!
Space is Limited. Register Now!
Customer service is the face and voice of a company to its clients and customers. Great companies have been brought down and powerful products have vanished because of a lack of good customer service. Customer Service teams who implement systems are able to impress customers and clients, increase customer retention and satisfaction, and build a stronger sales pipeline through increased referrals.
In this interactive and impactful seminar, you will learn the strategies and systems that have been proven to boost customer satisfaction and retention, resolve conflicts between your business and clients, and to build company image and position. The systems, plays, and theories taught in this course will boost any Customer Service team to perform with greater results on a consistent basis. And, perhaps best of all, these methods are teachable and repeatable, yielding long-term results and boosting your bottom line!
Propeller Solutions Coach is a Griffin Hill-certified coach and trainer. We train, coach, and mentor teams and individuals using the Griffin Hill Customer Service System to help you improve customer satisfaction and customer retention.
Thursday, December 8
Friday, December 9
The actual timing of topics may vary and could change without notice.
David has a broad range of business experience including extensive work in the following industries: textile and uniform rental, industrial laundry, healthcare laundry, party rental, facility services, hospitality and hotel, and he has even done quite a bit of work in the bicycle and active sports industries.
A Lean Six Sigma blackbelt, David believes strongly in the implementation of proven processes based upon scientific and psychological research, particularly in human behavior, persuasion, and performance.
He has given keynote presentations on four continents, regularly instructs at industry institutes in the areas of sales, customer service, technology, personal & leadership development, and process improvement, and is a frequent presenter at conventions, trade shows, and workshops.
Discounted Rate: $159 per night (plus applicable taxes and fees). No more seats remain for this seminar. If you have already registered, please contact us for the hotel reservation information.
The Hilton Salt Lake City Center is located about 7 miles from the Salt Lake City International Airport (SLC). You can use Uber, Lyft, taxis, shuttles, or public transportation to get to the hotel, which is also just a seven-minute walk from the shopping, dining, and nightlife at City Creek Center.
Our negotiated discounted rate is available 3 days before and 3 days after the event in case you would like to enjoy Salt Lake City, the nearby resorts, any of the 12 (twelve!) National Parks that are located within a day's drive. This rate includes free high-speed WiFi in your guest room as well as in the meeting room, and discounted on-site parking of $12 per night. Reservations must be made no later than November 16, 2022. In order to receive the discounted rate, you must use Hilton's online reservation system (please contact us for info).
Salt Lake City International Airport (SLC) is a major hub for Delta Airlines but is also served by Southwest Airlines, Alaska Airlines, American Airlines, Frontier Airlines, JetBlue Airways, Spirit Airlines, and United Airlines. International attendees can fly via Aeromexico, Air Canada, KLM Royal Dutch Airlines, or EuroWings Discover. With more than 90 nonstop destinations, most people can fly to SLC direct!
Typical daytime temperatures in Salt Lake City in the late fall can range from the mid-30s to the mid-50s Fahrenheit. Snow is possible this time of year, but is usually quite light in the Salt Lake Valley and usually does not stick around long. It is extremely rare for snow or other inclement weather to impact flight operations at Salt Lake City International Airport.
Please plan to dress in business casual attire for the seminar. You may want to bring a light wrap or sweater for indoor comfort since meeting rooms can get chilly, and plan to bring a warm coat or jacket if you plan to walk to dinner.
We are committed to providing a safe and comfortable environment for our attendees. At the present time, there are no COVID restrictions in Salt Lake City or at the host venue, but attendees are expected to follow all health & safety guidelines so we will monitor these requirements and we will endeavor to keep you updated should things change.
Masks are not required, but those who wish to wear them are welcome to do so and we expect all attendees to respect each other's choices in this regard.
Attendees should take a self-assessment of their health prior to the initiation of travel. If you are experiencing any COVID symptoms or otherwise feel ill, please do not attend. Attendees should also take a daily self-assessment while on site and will be expected to forego attendance in the event they are feeling ill or have COVID symptoms. We will have an on-site coordinator to assist anyone who is unable to attend due to health reasons.
Regular price registration for Empowered Customer Care seminar. Includes seminar, course workbook, breakfast both days, lunch on Day 1, coffee, soft drinks, water, and snacks both days, and follow-up coaching session.
Yes, it's okay to send me text messages including confirmations, changes, updates, and/or promotions. Message frequency varies. Message and data rates may apply. View our terms of service & privacy policy.
I have read, understand, agree to, and will comply with the Terms & Conditions of this event.
Add Purchase Protection for a small fee and get a 100% refund of your registration purchase should you be prevented from attending due to a qualifying unforeseen circumstance. (Full Terms)
Why protect your registration purchase? Purchase Protection covers:
Purchase Protection covers many common unforeseen circumstances, but exclusions apply. View full List of qualifying circumstances and exclusions.
* Terms, conditions and exclusions apply. Not available for or applicable to events, attendees, or travel outside of the USA. Purchase Protection is a service offered by Purchase Protection LLC. Purchase Protection is not an insurance policy. It is a service that will refund you 100% of your event fees, taxes and dues should you be prevented by unforeseen circumstances from attending the event. Purchase Protection does not apply to, and will not reimburse, merchandise purchases and charitable donations. Purchase Protection fees will be charged as a separate transaction. Any changes made to your purchase will not change the amount covered in this agreement.
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